This website is operated by Lennox Lark LLC, doing business as The House of Doodle (“The House of Doodle,” “HOD,” “we,” “us,” or “our”).
Throughout the site, the terms “we,” “us,” and “our” refer to The House of Doodle. We offer this website, including all information, products, tools, and services available through this site, conditioned upon your acceptance of these Terms of Service and any policies referenced herein.
By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to these Terms. If you do not agree with these Terms, please do not use the website or our Services.
Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products to you.
1. ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state or jurisdiction of residence or that you have given permission for any minor dependents under your care to use this site.
You may not use our products, website, or Services for any unlawful or unauthorized purpose or violate any applicable laws in connection with your use of the Service.
You must not transmit viruses, malware, destructive code, or other material intended to interfere with the operation or security of our website.
A violation of these Terms may result in termination of your access to our Services.
2. GENERAL CONDITIONS
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse of the website, violation of these Terms, product availability issues, or errors in product or pricing information.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, website content, or access to the Service without our express written permission.
3. PRODUCTS & AVAILABILITY
Our products are handcrafted and may be produced in small batches or made to order.
Because of the handmade nature of our products, minor variations in appearance, wax finish, label placement, or other characteristics may occur. Such variations do not necessarily constitute defects.
We make reasonable efforts to display product photographs, colors, descriptions, fragrance information, and other details as accurately as possible. However, colors and other visual characteristics may appear differently depending on your device or display.
Product availability is subject to change without notice. We reserve the right to discontinue products, fragrances, collections, sizes, or other offerings at any time.
We may also limit quantities available for purchase when reasonably necessary.
4. FRAGRANCE & PRODUCT EXPERIENCE
Fragrance perception is subjective and may vary from person to person. Product descriptions and fragrance notes are intended to help describe the general character of a fragrance but cannot guarantee that every customer will experience a fragrance in exactly the same way.
Please follow all candle-care and product-use instructions provided with your product or on our website.
Our home-fragrance products are intended for their labeled household use and should not be applied to or used directly on pets unless a product is specifically labeled for such use.
5. PRICES & MODIFICATIONS
All prices displayed on our website are subject to change without notice.
We reserve the right to modify, suspend, discontinue, or change any product, collection, promotion, or portion of the Service at any time.
Promotions, discount codes, and special offers may be subject to additional conditions and expiration dates and may not be combined unless expressly stated.
6. ORDERS & BILLING INFORMATION
We reserve the right to accept, decline, limit, or cancel an order where reasonably necessary.
This may include orders affected by suspected fraud, unauthorized payment activity, inventory or availability issues, pricing or listing errors, or orders that appear to have been placed for unauthorized resale.
If we change or cancel an order after it has been submitted, we will make reasonable efforts to notify you using the contact information provided with your order.
You agree to provide current, complete, and accurate billing, shipping, payment, and contact information when placing an order.
You are responsible for reviewing your order information, including your shipping address, before completing your purchase.
7. SHIPPING, RETURNS & REFUNDS
Order processing, shipping, delivery, cancellations, returns, exchanges, damaged products, and refunds are governed by our Shipping & Returns Policy and Refund Policy, which are incorporated into these Terms by reference.
Please review those policies before completing your purchase.
8. CANDLE & PRODUCT SAFETY
Customers are responsible for following all safety and use instructions accompanying our products.
Candles should never be left burning unattended and should be kept away from children, pets, drafts, and flammable materials.
Please review our Candle Care information for additional guidance regarding proper candle use.
Failure to follow product warnings, candle-care instructions, or generally accepted candle-safety practices may increase the risk of property damage or personal injury.
9. PETS & HOME FRAGRANCE
The House of Doodle is inspired by life with dogs, but our home-fragrance products are intended for use in the home and are not products for application to animals unless expressly identified otherwise.
Animals may respond differently to fragrances. Customers are responsible for using fragranced products appropriately in their homes and following product instructions.
If your pet has known respiratory conditions, fragrance sensitivities, or other health concerns, consult an appropriate veterinary professional regarding the use of fragranced products in your home.
10. ACCURACY OF WEBSITE INFORMATION
We make reasonable efforts to ensure that information on our website is accurate and current.
Occasionally, information may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.
We reserve the right to correct such errors, update information, or cancel affected orders when appropriate, subject to applicable law.
11. THIRD-PARTY SERVICES & LINKS
Our website may provide access to third-party services, applications, payment processors, tools, or websites.
We are not responsible for the content, privacy practices, availability, security, products, or services of third-party websites or services that we do not control.
Your use of third-party services may be governed by the terms and policies of those third parties.
12. INTELLECTUAL PROPERTY
Unless otherwise indicated, the content appearing on this website—including our branding, product names, photographs, graphics, artwork, written content, product descriptions, designs, logos, and other original materials—is owned by or licensed to The House of Doodle and/or Lennox Lark LLC and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our protected content without prior written permission.
13. USER CONTENT, REVIEWS & SUBMISSIONS
If you submit a product review, photograph, comment, testimonial, suggestion, or other content to us or through our website, you represent that you have the right to provide that content and that it does not violate the rights of another person or entity.
You agree not to submit content that is unlawful, threatening, abusive, defamatory, obscene, fraudulent, misleading, or that infringes another party's intellectual-property or privacy rights.
We may moderate or remove content from areas of the website we control when appropriate.
14. PERSONAL INFORMATION
Your submission and our handling of personal information through the website are governed by our Privacy Policy.
Where applicable, information regarding certain privacy rights and opt-out choices is also available through our Your Privacy Choices page.
15. PROHIBITED USES
You may not use our website or Services:
- For unlawful or fraudulent purposes;
- To violate applicable laws or regulations;
- To infringe our intellectual-property rights or those of others;
- To submit false or misleading information;
- To transmit malicious code, viruses, or other harmful technology;
- To collect or track another person's personal information unlawfully;
- To spam, phish, scrape, crawl, or otherwise misuse the website;
- To interfere with or circumvent website or Service security; or
- To engage in conduct that disrupts or damages the website or our ability to provide Services.
We reserve the right to restrict or terminate access to our website or Services for violations of these Terms.
16. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and Services are provided on an “as is” and “as available” basis.
We do not guarantee that access to the website will always be uninterrupted, timely, secure, or error-free.
Nothing in these Terms excludes or limits warranties, rights, or remedies that cannot lawfully be excluded or limited.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Lennox Lark LLC d/b/a The House of Doodle, and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the website, Services, or products.
Nothing in these Terms is intended to exclude or limit liability that cannot lawfully be excluded or limited.
18. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Lennox Lark LLC d/b/a The House of Doodle and its owners, employees, contractors, service providers, and affiliates from third-party claims, liabilities, damages, or reasonable expenses arising from your material violation of these Terms, applicable law, or the rights of another party.
19. SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the fullest extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
20. TERMINATION
These Terms remain effective unless terminated by you or by us.
You may stop using our website or Services at any time.
We may suspend or terminate access to our Services where reasonably necessary because of a violation of these Terms, suspected unlawful activity, fraud, misuse, or other conduct that may harm our business, customers, website, or third parties.
Provisions that by their nature should survive termination will remain effective after termination.
21. ENTIRE AGREEMENT
These Terms, together with the policies and other terms incorporated by reference, constitute the agreement between you and us concerning your use of the website and Services and supersede prior agreements concerning that use.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.
22. GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict-of-law principles, except where applicable law requires otherwise.
23. CHANGES TO THESE TERMS
We may update these Terms of Service periodically.
The most current version will be posted on this page with an updated “Last Updated” date.
Your continued use of the website following the posting of revised Terms constitutes acceptance of those Terms to the extent permitted by applicable law.
24. CONTACT INFORMATION
Questions about these Terms of Service may be sent to:
Lennox Lark LLC d/b/a The House of Doodle
Email: hello@thehouseofdoodle.com
Good dogs. Brighter days.