We know waiting for a package isn't nearly as much fun as opening one. Here's what you can expect when you order from The House of Doodle.
Processing Time
Our candles are hand-poured in small batches, and many are made to order. Please allow 3–5 business days for your order to be prepared before shipping.
During holidays, collection launches, and other high-volume periods, processing times may occasionally be longer. If we anticipate a significant delay, we'll let you know.
Processing time is separate from the shipping time provided by the carrier.
Shipping
We offer complimentary standard shipping on U.S. orders of $100.00 or more.
For orders below $100.00, available shipping options and rates will be displayed at checkout.
Orders are generally shipped Monday through Friday during cooler months. During periods of extreme heat, we may adjust our shipping schedule to help prevent candles from sitting in hot trucks or shipping facilities over a weekend.
Orders are not shipped on weekends or carrier-observed holidays.
We currently ship within the United States and do not offer international shipping.
Shipping Confirmation & Tracking
Once your order ships, you'll receive a shipping confirmation email containing your tracking information.
Please allow time for the carrier to scan your package and activate tracking after receiving your shipping confirmation.
P.O. Boxes & Military Addresses
Orders shipping to P.O. Boxes and APO/FPO addresses may require USPS service and may have different delivery times or shipping options.
Available shipping methods will be displayed at checkout.
Please Check Your Shipping Address
Please review your shipping address carefully before completing your order.
If you notice an error after placing your order, contact us at hello@thehouseofdoodle.com as soon as possible. We'll make every effort to update the address before your order ships, but we cannot guarantee changes once an order has entered fulfillment.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided at checkout.
Lost, Delayed or Missing Packages
Sometimes packages take an unexpected detour.
If your tracking information shows a delay or your package hasn't arrived when expected, please allow time for the carrier's tracking information to update.
If your package appears to be lost or is marked as delivered but you cannot locate it, contact us at hello@thehouseofdoodle.com. We may ask you to verify your shipping address, check with household members or neighbors, or contact the carrier as part of the investigation.
While carrier delays and delivery issues can occur outside our direct control, we'll do our best to help determine what happened and identify the appropriate next step.
Damaged or Incorrect Orders
Candles and glass aren't always the best traveling companions.
We carefully package every order to help protect it during transit, but occasionally damage can happen along the way.
If your order arrives damaged, defective, or incorrect, please contact us at hello@thehouseofdoodle.com as soon as possible. Include your order number along with clear photographs of the item and, for shipping damage, the exterior and interior packaging.
Once we've reviewed the issue, we'll work with you to arrange an appropriate replacement or resolution.
Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@thehouseofdoodle.com.
Orders may be canceled before they have entered fulfillment. Once an order has entered fulfillment or shipped, we cannot guarantee cancellation.
Returns & Exchanges
Because our home-fragrance products are fragrance-based and many are made to order, we want to make sure returns are handled appropriately.
For complete information regarding return eligibility, exchanges, refunds, and any applicable time limits, please review our Refund Policy.
If there is a problem with your order, please don't hesitate to contact us. We're happy to help.
Questions?
We're all ears.
For questions about shipping, delivery, or your order, contact us at hello@thehouseofdoodle.com.
Good dogs. Brighter days.