REFUNDS
Once we receive and inspect your approved return, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original method of payment. Please allow additional time for your bank or credit card company to process and post the refund.
EXCHANGES
If you'd like to exchange an eligible unused product, contact us at hello@thehouseofdoodle.com before returning it.
Because many of our products are made in small batches or made to order, we cannot guarantee that the fragrance or product you would like will still be available. If it isn't, we'll work with you on another available option.
ORDER CANCELLATIONS
Need to change your mind? Contact us as soon as possible.
Orders may be canceled before they enter fulfillment. Because many of our products are made to order, once an order has entered fulfillment or shipped, we cannot guarantee that it can be canceled.
GIFTS
If you received a House of Doodle product as a gift and need assistance with an eligible return or exchange, contact us at hello@thehouseofdoodle.com. We'll be happy to help determine the available options.
GOT QUESTIONS?
We're all ears.
If you have any questions about a return, exchange, refund, or an issue with your order, contact us at hello@thehouseofdoodle.com.
Please allow 1–2 business days for a response.
Good dogs. Brighter days.